PRIVACY POLICY

1. Who We Are

Mr Solar Dumaguete ("we," "us," or "our") is a solar installation company based in Dumaguete City, Negros Oriental, Philippines. We operate the website mrsolar.pro and use Meta (Facebook/Instagram) advertising to connect with potential customers.

This Privacy Policy explains how we handle the personal information you share with us — whether through our website, Facebook Lead Ads, WhatsApp, or direct contact.

2. Information We Collect

We collect information you voluntarily provide when you:

• Fill out a quote request form on our website or via Facebook Lead Ads
• Contact us through WhatsApp, Messenger, phone, or email
• Interact with our advertisements on Facebook or Instagram

The types of personal information we may collect include:

• Name — to address you properly
• Phone number — to call or message you about your inquiry
• Email address — to send you quotes or follow-up information
• Location / address — to assess your property for solar installation
• Energy bill amount — to size the right solar system for your needs
• Message or inquiry details — to understand your requirements

We also automatically collect basic technical data such as your IP address, browser type, and pages visited on our website through standard web server logs and cookies. This data is used solely for security and to improve site performance.

3. How We Use Your Information

We use your personal information only for the following purposes:

• To respond to your quote request or inquiry
• To prepare and send you a customized solar system proposal
• To schedule a free site visit or assessment
• To contact you by phone, SMS, Messenger, or WhatsApp regarding your solar project
• To send you relevant information about our services (you may opt out at any time)
• To comply with legal obligations under Philippine law

We do not use your information for automated decision-making or profiling beyond basic lead qualification.

4. Facebook Lead Ads

We run lead generation campaigns on Facebook and Instagram. When you submit your information through a Facebook Lead Ad form, that data is transmitted to us via Meta's platform in accordance with Meta's Privacy Policy and their Lead Ads Terms.

By submitting a lead form, you consent to:

• Mr Solar Dumaguete receiving and storing your submitted information
• Being contacted by our sales team regarding your solar inquiry

You may review Meta's data practices at facebook.com/privacy/policy.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted tools we use to manage leads (e.g., CRM software, email platforms), bound by confidentiality obligations
• Legal requirements: When required by Philippine law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, under equivalent privacy protections

6. Data Retention

We retain your personal information for as long as needed to provide our services or as required by law. If you became a customer, we retain records for the duration of your warranty and any applicable statutory period. If you did not proceed with a purchase, we retain your inquiry data for up to 2 years, after which it is securely deleted.

You may request deletion of your data at any time — see Section 8.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to lead data is restricted to authorized personnel only.

While no system is 100% secure, we are committed to promptly addressing any data breach in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173).

8. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion / Erasure — request that we delete your personal data
• Object — opt out of receiving marketing communications from us
• Portability — receive your data in a structured, commonly used format
• File a complaint — with the National Privacy Commission (NPC) at privacy.gov.ph

To exercise any of these rights, contact us using the details in Section 9 below. We will respond within 15 business days.

9. Cookies

Our website uses minimal cookies necessary for basic functionality and security. We do not use third-party advertising cookies on this site beyond what Meta's pixel may set if you arrive from a Facebook advertisement.

You can disable cookies in your browser settings at any time without affecting your ability to view our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.